| Role | Create order draft | Confirm / dispatch order | Pack order | Record payment | Void invoice | Edit pricing |
|---|---|---|---|---|---|---|
| Owner | Allowed | Allowed | Allowed | Allowed | Allowed | Allowed |
Overview
The Owner is the top of your business in Neev. When you create the business, you become the Owner — and the Owner holds every operational permission Neev has: orders, customers, inventory, invoicing, pricing, returns, intake, suppliers, WhatsApp, reports. On top of that, only the Owner can add teammates, set what each teammate can do, install Packs, and change settings. Everyone else works inside the limits the Owner sets.
Where to find it
There is no separate "Owner screen" — being the Owner just means every screen is open to you. The Owner-only controls live under Settings (/settings), which only the Owner sees in the sidebar. Manage teammates and roles at Settings → Team (/settings/team); turn on a Pack from Settings → Billing (/settings/billing).
On the phone, the same controls sit in the Admin app under Team (/m/admin/team). If a teammate says they can't see Settings, that is expected — Settings is invisible to every non-Owner role.
Key concepts
A system role is one of the seven roles Neev ships with — Owner, Manager, Operator, Accountant, Warehouse, Delivery, Sales. The Owner system role is special: it is seeded with a single wildcard binding, the *, which expands into one permission for every non-Pack feature in your account. That is why the Owner can do everything without anyone granting it piece by piece.
Pack permissions — pharma, dairy, quick-commerce — are not part of that wildcard. They bind to the Owner only after you install the Pack. Until then, even the Owner does not hold them.
Common workflows
Go to Settings → Team, invite the person by phone or email, then assign one of the seven roles. The role decides what they can touch — you don't set permissions one by one.
Open the role editor and grant a Manager extra keys (for example, a pricing delete or a void). By default a Manager runs day-to-day ops but stops short of irreversible actions — you can lift that line per key.
From Settings → Billing, install the Pack you need (Pharma, Dairy, Quick Commerce). Only after install do that Pack's permissions appear and bind to the Owner — and become grantable to other roles.
Assign the Owner role to the new person first. Once they hold Owner, you can step yourself down.
Role notes
Only Owner can manage teammates and roles — assigning roles and creating, editing, or archiving roles are Owner-only. The Owner is also the only role that can install Packs, configure channels, and change tenant settings.
The Owner holds the sensitive, hard-to-undo keys that a Manager does not get by default: voiding an invoice, deleting price-list rows, blacklisting a customer, archiving a supplier, and editing HSN overrides. A Manager runs daily operations; the Owner owns the actions you can't take back. You can grant any of these to the Manager yourself through the role editor — see the tip below.
Tips & time-savers
pricing.audit.read) — without making them an Owner. Grant narrowly, and keep the irreversible keys (invoice void, deletes, blacklist, supplier archive) for yourself.