| Role | Read conversations | Operator reply | Read templates | Create / delete templates | Connect / reconfigure channel |
|---|---|---|---|---|---|
| Owner | Allowed | Allowed | Allowed | Allowed | Allowed |
| Manager | Allowed | Allowed | Allowed | Allowed | Allowed |
| Warehouse | Not allowed | Not allowed | Not allowed | Not allowed | Not allowed |
| Delivery | Not allowed | Not allowed | Not allowed | Not allowed | Not allowed |
Overview
When an order is ready to leave the godown, you need a courier, a tracking number, and a label — fast. The Shiprocket integration books the shipment with Shiprocket's aggregator, gets you an AWB (tracking number) and courier, and hands you a ready-to-print 4x6 label PDF. After that, every courier scan flows back into Neev on its own, so you stop refreshing the courier site. For COD orders, Neev tracks the cash the courier owes you and helps you tick off what has landed in the bank.
Where to find it
Shipments live on the web at /shipping — open Shipping from the sidebar. A single shipment opens at /shipping/[id]. This is a web-only screen; there is no mobile shipping app.
OWNER, MANAGER, WAREHOUSE, and DELIVERY all see the Shipping section in the sidebar. What each role can do there differs — see Role notes below. Connecting the Shiprocket account itself is an OWNER setup task.
Key concepts
- AWB code — the courier's tracking number. Neev stores it on the shipment the moment Shiprocket books the order, and uses it to match every later courier update back to the right shipment.
- Shipment status — Neev keeps its own status (
confirmed,awaiting_pickup,picked_up,in_transit,out_for_delivery,delivered,failed,rto_initiated,rto_received,cancelled). Shiprocket's courier words like OUT FOR DELIVERY or RTO INITIATED are mapped onto these automatically. - RTO — Return To Origin. When delivery fails and the parcel comes back, the shipment moves to
rto_initiated, thenrto_receivedonce it's back with you. - COD — Cash On Delivery. The courier collects cash from the buyer, then remits it to you. Neev tracks each COD shipment from collected to remitted so nothing slips.
- 4x6 label — the shipping label PDF, sized for a standard 4x6 inch thermal sticker. Neev fetches it from Shiprocket and stores a download link for you.
Common workflows
/shipping/[id] to see the scan trail without leaving Neev.Role notes
The sharp line here is money. Recording and remitting COD cash is a financial action, so it stays with OWNER and MANAGER. WAREHOUSE works the packing floor and stock movement; DELIVERY only views what to take out.
| Role | View shipments & tracking | Record / remit COD |
|---|---|---|
| Owner | Allowed | Allowed |
| Manager | Allowed | Allowed |
| Warehouse | Allowed | Not allowed |
| Delivery | Allowed | Not allowed |
Owner holds every non-Pack permission, so the OWNER can create, track, and run the full COD flow, and is the one who connects the Shiprocket account. Manager runs day-to-day shipping and COD reconciliation. Warehouse works packing and stock movement but has no money access at all — WAREHOUSE cannot touch COD. Delivery is the most restricted role: view-only on orders and invoices so a rider sees what to deliver, and cannot collect payment — so COD recording is not a DELIVERY action.
Tips & time-savers
Each shipment that comes back from Shiprocket carries its courier name, so you don't guess who's carrying the box — it's printed on the record and the 4x6 label.
Gotchas
A delivered shipment is final. Once a shipment reaches delivered, rto_received, or cancelled, it cannot move to any other status — these are end states. So confirm the parcel really did reach the buyer before anything marks it delivered.